Replacement Policy

1. Replacement Eligibility

A replacement can be requested only within 48 hours of the item being delivered, and only if there is no cancellation or replacement request already in progress for that order.

2. How to Request a Replacement

You can raise a replacement request from "My Package Orders" in your dashboard by providing a valid reason (such as damaged, defective, or incorrect item received). Our admin team will review the request and respond accordingly.

3. Verification

All replacement requests are subject to verification. We may request supporting evidence such as photographs of the received product before approving a replacement.

4. Replacement Timeline

Once approved, replacement items are dispatched following the same delivery process outlined in our Process of Deliveries.

5. Requests Outside the Window

Replacement requests raised after the 48-hour window from delivery, or for items that show signs of use or tampering, will not be entertained.