Cancellation & Refunds Policy

1. Cancellation Window

An order (package purchase or product order) can be cancelled only within 48 hours of the order being placed, provided it has not already been shipped, delivered, or a cancellation request is not already in progress.

2. How to Request a Cancellation

Cancellation requests can be raised from "My Package Orders" in your dashboard by providing a valid reason. Once submitted, the request is reviewed by our admin team, and you will be notified of the outcome.

3. Refund Eligibility

Refunds are processed only for orders that are successfully cancelled or approved for return as per this policy. Orders that have already been shipped or delivered are not eligible for cancellation and must instead follow our Replacement Policy.

4. Refund Processing Time

Once a cancellation is approved, the eligible refund amount is credited back to your wallet balance or original payment method within a reasonable processing period, after due verification by the admin team.

5. Non-Refundable Cases

Requests raised after the 48-hour window, orders already shipped or delivered, and cases involving misuse of the cancellation process are not eligible for a refund.